Returns & Exchanges

LIMITED 30-DAY WARRANTY

B&D Group, LLC, warrants to the original consumer that its products are free from any electrical, material or mechanical manufacturing defects for a period of 30 days from the date of purchase. If any such defect is discovered within the warranty period, B&D Group, LLC. will repair or replace the unit free of charge upon receipt of the unit, shipping postage prepaid and insured to the address received from Customer Service.

 

The warranty covers normal consumer use and does not cover damage that occurs in shipment or failure that results from alterations, accident, misuse, abuse, neglect, wear and tear, inadequate maintenance, commercial use, or unreasonable use of the unit. Removal of any panels voids all warranties. This warranty does not cover cost of repairs made or attempted outside the factory. Any applicable implied warranties, including warranties of merchant-ability and fitness is hereby limited to 30 days from the date of purchase. Expressed or incidental damages resulting from a breach of any applicable express or implied warranties are hereby excluded. Some states do not allow limitations on the duration of implied warranties and do not allow exclusion of incidental or consequential damages, so the above limitations and exclusions in these instances may not apply.

The only authorized service center in the United States would be communicated from Customer Care. Ship the unit carefully packed, preferably in the original carton and send it prepaid and adequately insured. Include a letter detailing the complaint or issue, along with your daytime telephone number, email, name and address inside the shipping carton. If your warranty has expired and you want an estimated fee for service, fill out the below Return/Refund Request:

PLEASE DO NOT SEND YOUR UNIT WITHOUT RECEIVING AN ESTIMATE FOR SERVICING. WE CANNOT STORE YOUR UNIT.

 *Please do not forget to mention where you placed your order.

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